Returns & Refunds
If you wish to return or exchange a product purchased from BOC please contact us within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect.
Once you have finished using the gas within your BOC cylinder you should return the cylinder to us as soon as possible. This will ensure you do not incur additional rental charges for a cylinder no longer required.
We have two simple ways of returning cylinders:
- Collection – Cylinders can be picked up by BOC, however a pick-up charge does apply. To organise for a cylinder collection you can contact us using live chat or call 131 262 to speak with our friendly Customer Service team.
Please allow between 1-3 days for cylinder collection.
- Self Service – Cylinders can be returned to your local Gas & Gear or Gas Agent (no charge). Find your nearest Gas & Gear or Gas Agent
Do you have a credit balance on your account? You can leave this on your account to use against a future purchase, or alternatively, request to have the amount refunded to your nominated bank account or credit card (if the original payment was made via credit card).
To arrange a refund, download and complete the request form to have one of our team action this for you. You can expect to receive the refund within 7 working days.