NSW Weather Event Support

Last updated Wednesday, 2nd July 2025 at 12:00pm

Cylinder safety preparation

Turn off your cylinder if it's safe to do so

Don't move or disconnect larger cylinders

Turn off cylinders connected to equipment and store above water levels where safe to do so

Ensure all cylinders are upright

For additional cylinder safety information, click the guideline below:

Damaged cylinder posing risk to people, property or the environment

In the event of an incident involving BOC gas cylinders or vessels follow the below precautions:
1. Shut off any electrical equipment
2. Dial Emergency Services "000" and advise gas cylinders or receptacles are involved
3. Contact BOC's Emergency Support line on 1800 653 572 (24 hours)
4. Consider initiating an evacuation/exclusion zone of 100 meters
5. Do not smoke or allow naked flames within the evacuation/exclusion zone
6. IF SAFE TO DO SO, stop any gas leakage

Impact to delivery times

Due to impacts of the weather event, there may be delivery delays to affected areas across New South Wales. We are endeavouring to fulfil urgent medical gas deliveries. All other deliveries may be delayed.

Urgent medical gas deliveries

Please contact our Customer Service team on 131 262 if you require an urgent medical gas delivery.

Lost cylinder

If your cylinder has been lost in severe weather, please complete the form below and our Customer Service team will be in touch to assist.

Financial assistance

If you are having trouble in paying your BOC account due to the impacts of the weather event, please complete the form below to request assistance

Other enquiries

If you need assistance due to the impacts of the weather event, please complete the below form and a member of our Customer Service team will be in touch.